Your privacy is the most importance to us at Candle Cottage.
We are committed to acting in accordance to all relevant and current privacy legislation. This Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it.
The purchase of items from Candle Cottage is limited to parties who can enter into and form contracts in accordance with Australian Law.
Third Party links
Please be aware that these policies apply to Candle Cottage websites therefore this Statement only addresses our activities from our servers. Candle Cottage is not responsible for the Privacy Policies set down by third parties accessed through a link from our website, nor is Candle Cottage responsible for any personal information submitted to Third Parties via our website.
You are responsible for reading the privacy policies of Third Party organisations before submitting your personal details.
Personal information – collection, use and disclosure
Candle Cottage collects personal information in order to service you, our customer. Ways we collect your personal information is to respond to an enquiry made through our website, to enable you to place an order, purchase a gift voucher, register for our gift registry service or register for our notification emails.
In order for you to place an order, we need to collect specific information from you including your name, shipping and billing addresses, and your contact numbers. We also collect mobile (cell) phone numbers from Australian customers to enable us to notify you when your order has been dispatched. The only time we may share your personal information to a third party is to facilitate the delivery of your order.
We primarily use your personal information to fulfill an enquiry and/or request made by yourself. We may sometimes use the personal information we collect for a secondary purpose. We will only do this where you have consented, where we are permitted or required by law or it is in the interests of the public safety to do so. For example, we may use your contact details to send you updates and information about our products, services or promotions. You are always provided with the opportunity to notify us that you do not wish to receive this material. In addition, you can request changes or to be removed from our system at any time by email to email@example.com
Your personal information will never sold to a Third Party. Your personal information will only be shared with Third Parties to enable your order or a service your have requested of Candle Cottage to be processed.
Protecting your personal information
We will take all reasonable steps to ensure the security of all personal information we collect as a consequence of the activities noted above. This involves protecting it from unauthorised access, loss, misuse, disclosure or alteration. Access by Candle Cottage staff is on a need to know basis to enable us to deal with your requests.
Candle Cottage cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
Protecting your personal and order information is a priority at Candle Cottage. We want you to be able to order from our websites with total confidence. As such we have created a secure transaction environment. Candle Cottage uses SSL Technology (Secure Sockets Layer) to ensure that your transaction is safe and secure. We take all reasonable steps with this technology to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers.
Access and Updating your personal information
We will take all reasonable steps to ensure that the personal information we have collected about you is accurate and up to date. At all times you can log into your account and update your personal information, you may also email us at firstname.lastname@example.org should you wish for us to make any specified changes on your behalf. We will act on these requests, subject to obtaining proof of identity, in a reasonable time.
Information provided by "cookies" technology
Candle Cottage uses “cookies” technology that allows the web site to recognise you when you visit again so you can access your account and are not required to re-enter your log in information. Cookies contain information that identifies each user, for example login or username and passwords etc. We also use these Cookies to track the pages you have visited.
Our server requires this information in order for our website to work correctly, and the information is only a sequence of letters and numbers. Cookies are not able to determine the specific identity of individual users. You may disable the functionality of your Cookies at any time through your internet browser.
Unless otherwise indicated, copyright in the information on this web site is owned by Candle Cottge. All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Candle Cottage.